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Türkbükü Çiçek – Frequently Asked Questions (Craftsman ® Bülent Mumcu A.Ş.) 1. How can I place an order? You can place an order through our website, www.turkbukucicek.com, by selecting your desired arrangement and following the checkout process. Alternatively, you can call us directly at +90 532 213 95 34 to speak with a representative. 2. Do you offer same-day delivery? Yes, we offer same-day delivery for orders placed by 18:00 local time. Orders placed after this time may be scheduled for next-day delivery, especially for locations outside the Bodrum region. 3. What areas do you deliver to? We primarily deliver within the Bodrum region. For deliveries outside this area, please contact us directly to confirm availability and any additional fees. 4. Is there a minimum order amount for delivery? There is no minimum order amount for deliveries within the Bodrum region. However, for deliveries to areas outside Bodrum, additional fees may apply. 5. What happens if the recipient is not at home during delivery? If the recipient is unavailable at the time of delivery, our couriers will: Apartments: Leave the arrangement with a neighbor or building concierge. Gated Communities: Leave it with security personnel. Hospitals: Deliver to the reception desk. Workplaces: Leave with a colleague in the same department. Military Institutions: Deliver to the duty officer or authorized personnel. In all cases, a notification will be left for the recipient detailing where the arrangement has been delivered. 6. Can I request a specific delivery time? While we strive to accommodate specific delivery time requests, we cannot guarantee exact times due to varying delivery routes and external factors. 7. What payment methods do you accept? We accept all major credit/debit cards and bank transfers (Havale/EFT). 8. How do I know my order has been successfully placed? After completing your order, you will receive a confirmation email detailing your purchase. Once the delivery is made, a follow-up email will confirm successful delivery. 9. Can I make changes to my order after it's been placed? Changes to the delivery address or date can be made up to 6 hours before the scheduled delivery time. Please contact us directly at +90 532 213 95 34 to request changes. 10. What is your cancellation policy? Orders can be canceled before the arrangement has been prepared and dispatched. For cancellations: Credit/Debit Card Payments: Refunds will be processed according to your bank's policies. Bank Transfers (Havale/EFT): Refunds will be issued to the account used for payment. Please note that for custom-designed arrangements, costs incurred during preparation may be deducted from the refund amount. 11. Do you offer international delivery? Currently, we do not offer international delivery. Our services are focused within Turkey. 12. How should I care for my flowers upon arrival? To ensure longevity: Trim the stems at a 45-degree angle. Place the flowers in fresh, cool water mixed with the provided flower food. Keep the arrangement away from direct sunlight, heat sources, and ripening fruits. Change the water daily to maintain freshness. 13. What if I have a complaint or issue with my order? Your satisfaction is our priority. If you encounter any issues, please contact us immediately at +90 532 213 95 34 or email info@turkbukucicek.com. We will address your concerns promptly. 14. Are there any additional fees for delivery? Delivery within the Bodrum region is included in the product price. For deliveries outside this area, additional fees may apply based on distance. 15. Do you offer flower subscriptions or recurring deliveries? Yes, we offer customizable subscription services for regular flower deliveries. Please contact us directly to discuss your preferences and set up a plan that suits your needs. For any other questions or special requests, feel free to reach out to us. This FAQ section is designed to provide clear and concise information to our valued customers. If you have further inquiries or need assistance, please do not hesitate to contact us. ---